Terms & Conditions
We ship worldwide using ELTA or COURIER. The packaging and handling of your order from us takes 2-3 days and once it is shipped from us it is delivered to you within 10 days the most.
The date of arrival is approximate. We hold no responsibility for possible delays caused by the shipping company. We always e-mail to the costumer the receipt of acceptance of the package by ELTA or COURIER and a tracking number so that you can check at any time the exact location of your order till it is delivered to your door.
All our items are safely packaged, so as to be delivered to you in one piece.
In the rare case you are not satisfied with your purchase, we offer an unconditional money return guarantee within 20 days since the delivery.
- Mail us a brief explanation for the reason of your return, accompanied with the data of the returned item.
- Once you contacted us we will give you specific instructions where to return the item.
- When we receive the returned product, we will notify you by mail and we will issue a refund with the total amount of the purchase. The mailing fees for returning the items to us, burden the client.
You should also have in mind the following:
- Any returned items should be mailed to us by regular mail, through your country's regular Postal Service and not by private courier companies.
- You should pay extra attention to the packaging of the returned items! We do not refund items that come back to us damaged or broken due to poor packaging of the sender!
Dyrakiw fully respects your privacy by keeping the information given to us during your online purchase, strictly confidential. Dyrakis does not sell, rent or loan your personal information to any third party. You can make a secure payment via SSL encryption, by Thawte, during our checkout process.
When entering our home page you can get a Customer ID, by logging in. The personally identifiable information you provide Dyrakis during that process, is strictly confidential and is been saved in a form of a cookie. These data are only used to keep track during your visit and between visits. If you are uncomfortable with the idea of being assigned a Customer ID, we recommend disabling cookie support in your browser (please see your browser documentation for specific procedures).
Dyrakis has its base in Chalkida,Greece therefore the laws of the Republic of Greece will govern these terms and conditions. Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law.